Shipping Policy
Shipping Policy
Thank you for choosing Fix Dessert Chocolatier! We want to make sure your Fix Dessert Chocolate Bars reach you safely and promptly. Below is a detailed explanation of our shipping process to ensure a smooth experience.
1. Shipping Locations
We offer worldwide shipping to most countries, allowing you to enjoy our premium Dubai-based chocolates no matter where you are. Whether you’re in the USA, Europe, or the Middle East, we’ve got you covered!
2. Processing Time
- Order Processing Time: Orders are typically processed within 1-2 business days from when the order is placed, depending on stock availability.
- Business Days: We process and ship orders Monday through Friday. Orders placed on weekends or holidays will be processed the following business day.
3. Shipping Methods and Delivery Times
We offer various shipping options based on your location:
- Standard Shipping: Delivery time varies by region, typically 2-3 business days within the USA and 5-7 business days for international destinations.
- Expedited Shipping: If you need your chocolates faster, we offer expedited shipping options, which generally take 2-4 business days depending on your location.
- International Shipping: For international orders, delivery times may vary by country and customs procedures. Please allow additional time for international shipments.
Note: Delivery times are estimates and are not guaranteed. Delays may occur due to factors like weather conditions or customs processing.
4. Shipping Costs
Shipping costs are calculated at checkout based on the shipping method selected and the delivery destination. Fix Dessert Chocolatier offers free standard shipping for orders over a certain amount (usually above $50, depending on your location). Shipping costs will be clearly displayed before you finalize your order.
5. Packaging
Your Fix Dessert Chocolate Bars are packaged with care to ensure they arrive in perfect condition. We use protective packaging to prevent damage, especially during the warmer months when chocolates may melt. However, if your chocolates arrive damaged, please contact us immediately, and we will resolve the issue.
6. Tracking Your Order
Once your order has shipped, you will receive an email with a tracking number to follow the progress of your shipment. You can track your order on the carrier’s website or by visiting our tracking page.
7. Customs and Import Duties
For international orders, please note that customs duties, taxes, and import fees may apply depending on the country of delivery. These additional charges are the responsibility of the recipient. Please check with your local customs office for more information about these fees before placing your order.
8. Address Accuracy
To avoid any shipping delays or errors, please ensure that your shipping address is accurate when placing an order. We are not responsible for incorrect or incomplete addresses that result in undeliverable packages.
9. Lost or Stolen Packages
If your package is lost or stolen during shipping, please contact us as soon as possible. While we are not responsible for lost or stolen packages once they have been shipped, we will work with you and the carrier to investigate the issue.
10. Customer Support
If you have any questions or concerns about your order or shipping details, please do not hesitate to contact us. Our customer support team is here to assist you with any issues related to shipping or delivery.