FREQUENTLY ASKED QUESTIONS
We offer two options for shipping your order: "Standard Shipping” & “On Exact Date”. With the “On Exact Date", we guarantee arrival on the date selected. Shipments with this method will be delivered using 2nd Day or Next Day service for weekdays, and Saturday Next Day Service for Saturday deliveries. Our daily order cut-off is 1 PM EST. Please note, due to the perishability of our products we do not accept delivery for Mondays.
- Standard Shipping will arrive within 3-7 business days, during the week selected at checkout.
- 2nd Day - If you place your order before 1 PM EST on Monday, Tuesday, or Wednesday, your order will ship the same day that it is received to arrive within 2 business days. If you place your order after 1 PM EST, your order will ship the next possible business day. Orders placed after 1pm EST on Wednesday may ship out the following Monday for arrival on the following Wednesday.
- Next Day - If you place your order before 1 PM EST on Monday, Tuesday, Wednesday or Thursday, your order will be shipped the same day for arrival the next day. If you place your order after 1 PM EST, your order will ship the next possible business day. Orders placed after 1pm EST on Thursday will ship out the following Monday for arrival on Tuesday. NOTE: Due to the perishability of our product, we do not ship over the weekends for arrival on Mondays.
- Saturday Delivery – we are pleased to offer guaranteed Saturday delivery. Orders must be received by 1 PM EST on Friday in order to arrive the following Saturday.
Due to the perishability of our product, we do not ship outside the United States. To shop at one of our International locations, please find the "Change Region" drop down at the bottom right of this web page.
Yes, we absolutely can ship Godiva during warm weather and to warm climates in the U.S. all year long. Our shipping system monitors the temperatures where your package is being delivered and selects the appropriate packing material such as cooler boxes and frozen gel packs to ensure that your gift arrives in perfect condition and at no additional cost to you. Unfortunately, certain states will require "2nd Day", "Next Day", or "Saturday Overnight" during warmer months.
For purchases made on FixDessertChocolatierBar.com, your order is guaranteed to arrive in perfect condition, no matter the weather, to delight you and those that receive your gifts! If you are not completely satisfied with your order upon arrival, please contact Customer Care within thirty (30) days of receipt for a prompt and courteous replacement or exchange of your merchandise. Please review our full Return Policy for more details.
At this time, you can only ship to one address per order.
CONTACT US FOR ANY QUESTIONS
- 📞 Phone: +1 (209) 727-4808
- 📧 Email: Legal@fixdessertchocolatier.xyz
- 🏢 Address: 2300 Lincoln Blvd Santa Monica, CA 90405